Yes! We offer FREE Standard Shipping on all orders across Australia. Every order includes tracking, so you can follow your parcel from dispatch to delivery.

Yes. We offer a 30-day return policy for eligible items.

To qualify for a return, products must be:

• Unworn and unused
  
• In their original condition
  
• Returned with all original tags and packaging where possible
  

Simply email us at info@velmarique.com, and our customer support team will guide you through the return process.

Please note that return shipping costs for change-of-mind returns are the responsibility of the customer. This does not affect your rights under the Australian Consumer Law.

Once your order has been dispatched, you'll receive a confirmation email containing your personal tracking number.

You can track your parcel at any time through our Track Your Order page.

Each product page includes a detailed Size Guide to help you choose the best fit.

If you're between two sizes, we generally recommend choosing the larger size for a more comfortable fit.

If you're still unsure, our customer support team is always happy to help before you place your order.

• Visa
  
• Mastercard
  
• American Express
  
• Apple Pay
  
• Google Pay
  
• Shop Pay
  
• PayPal

All payments are processed securely through trusted payment providers.

Absolutely.

Your payment information is protected using SSL encryption and secure payment gateways, ensuring a safe and secure checkout experience every time you shop with Velmarique.

Orders are typically processed within 1–2 business days.

Estimated delivery within Australia is generally 5–14 business days after dispatch.

Once your order has shipped, you'll receive tracking updates via email.

Please note that delivery times are estimates and may vary during busy periods or due to circumstances outside our control.

We're always happy to help.

Email: info@velmarique.com

Our customer support team aims to respond to all enquiries within 1–3 business days.