Frequently Asked Questions (FAQ)

1. Do you offer free shipping?

Yes! At Velmarique, we offer FREE Standard Shipping on all orders across Australia.

Every order includes tracking, so you can follow your parcel from dispatch to delivery.

2. Can I return an item if it doesn't fit or if I change my mind?

Absolutely! We offer a 30-day return policy for eligible items.

To qualify for a change-of-mind return, items must be:

• Unworn and unused

• In their original condition

• Returned with original tags and packaging where possible

Simply email info@velmarique.com, and our friendly customer support team will guide you through the process.

Return shipping costs for change-of-mind returns are the customer's responsibility.

Your rights under the Australian Consumer Law remain unaffected.

3. How can I track my order?

Once your order has been dispatched, you'll receive a shipping confirmation email with your tracking number.

You can follow your delivery at any time through our Track Your Order page.

4. How do I choose the right size?

Each product page includes a Size Guide to help you find your ideal fit.

If you're between sizes, we generally recommend choosing the larger size for a more relaxed, comfortable fit.

Need a little help? Our customer support team is always happy to assist.

5. What payment methods do you accept?

At Velmarique, we offer convenient and secure payment options, including:

• Visa

• Mastercard

• American Express

• Apple Pay

• Google Pay

• Shop Pay

Available payment methods are displayed at checkout.

6. Is my payment secure?

Absolutely! Your security is important to us.

Our website uses SSL encryption and secure payment gateways to help protect your personal and payment information.

You can shop with confidence knowing your payment is processed through trusted payment providers.

7. How can I contact Velmarique?

We're always happy to help!

Email: info@velmarique.com

Our customer support team aims to respond to all enquiries within 1–3 business days.

Whether you have a question about sizing, delivery or your order, we're here to make your shopping experience as smooth as possible.