Payment Terms

At Velmarique, we aim to make your shopping experience simple, secure and convenient.

To complete your purchase, simply click the “Proceed to Checkout” button. You will have the opportunity to review your order, including the total cost and any applicable shipping charges, before completing your payment.

Enter your preferred payment method and billing details to finalise your purchase.

Currency

All prices displayed on our website are in Australian Dollars (AUD $).

Payments are processed in Australian Dollars unless otherwise indicated at checkout.

Accepted Payment Methods

At Velmarique, we aim to offer convenient and secure payment options.

Depending on availability at checkout, supported payment methods may include:

• American Express (Amex)

• Apple Pay

• Google Pay

• Mastercard

• Shop Pay

• Visa

The payment methods available for your order will be displayed at checkout.

Transaction Security

Your privacy and payment security are important to us.

Our website uses secure, encrypted connections to help protect your personal and payment information during checkout.

Payments are processed through secure third-party payment providers. Velmarique does not directly store your complete credit or debit card details.

We take reasonable precautions to help ensure a safe and reliable shopping experience.

Security Screening

To protect our customers and prevent fraudulent transactions, certain orders may be subject to additional security checks.

In some circumstances, we may contact you to verify your order details before processing your purchase.

Please ensure your contact information, billing address and shipping details are accurate to help avoid unnecessary delays.

Payment Confirmation

Once your payment has been successfully processed, you will receive an order confirmation at the email address provided during checkout.

If you experience any issues while completing your payment, please contact our customer support team.

CONTACT DETAILS

Company Name: Velmarique

Boutique Name: Velmarique

Email Address: info@velmarique.com

Website: https://velmarique.com/

Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (AEST/AEDT, as applicable)

We aim to respond to all email enquiries within 1 business day.